Johnson City Schools

We are currently investigating an intermittent issue with our Customer Support Chat Channel that may prevent customers from seeing responses to their questions. If you experience this issue, please contact us through our Web Form (https://service.amplify.com/support).

Users are unable to load Insights/Analytics dashboards. We have reproduced the issue and are working on a fix.

Title: Some users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop User impact: Users may be unable to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. Current status: Our investigation identified that a recent deployment introduced a resource utilization inefficiency issue, leading to impact. We've developed and are deploying a fix to reduce the resource pressure and restore service. We're monitoring as this progresses to identify a completion timeline. Scope of impact: Impact is specific to some users served through the affected infrastructure who are attempting to search for content in SharePoint Online, OneDrive, Outlook on the web, or Outlook desktop. This section may be updated as our investigation continues. Start time: Friday, August 14, 2026, at 5:00 AM UTC Root cause: A recent deployment introduced a resource utilization inefficiency issue, leading to impact. Next update by: Friday, August 21, 2026, at 4:00 AM UTC

Over the weekend, we continued to work with our carrier and a fix has been applied that significantly improves outbound Virtual Phone call delivery. We are monitoring performance today.